Salon Glamour Returns and Refund Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are exempt from being returned and cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
Your purchase will have to be sent back to our mailing address: Salon Glamour, Attn: Returns and Refunds, 649 The Queensway Etobicoke, M8Y 1K6.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or partially used.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund three business days after being notified that the return has been processed, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Tel: (416) 856-0664; Email: [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange a damaged item, contact us at Tel: (416) 856-0664 Email: [email protected] and we will provide you with exchange instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you and/or applied to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and/or apply the store credit to his/her account.
To return your product, you should mail your product to: 649 The Queensway Etobicoke, M8Y 1K6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns: Tel: (416) 856-0664; Email: [email protected]